Frequenty Asked Questions
Yes, we love pets too!
To ensure their safety and the cleanliness of our vehicles, please let us know in advance if you plan to bring a pet along for the trip. We'll install our backseat cover to maintain our vehicle's pristine condition and provide dog seatbelts for their safety.
For the comfort of all passengers, we accept a maximum of two dogs per rental. Please note that dogs must sleep in the designated backseat area and not on the bed.
Our vehicle is designed to travel safely and reliably on unpaved roads, however, IT IS NOT MEANT FOR EXTREME OFF-ROADING.
Insurance only covers incidents that happen on designated roads. A designated road is any paved or unpaved road maintained by the Province, State, or municipality. Off-road trails, unmarked paths, and restricted access areas do not qualify as designated roads. If a vehicle is damaged while off-roading, you will be responsible for all related costs, as insurance does not cover off-road incidents.
While some roads may be well-graded and gravel-covered, others can be more rugged and resemble off-road trails. IT IS YOUR RESPONSIBILITY TO AVOID EXCESSIVELY CHALLENGING TERRAIN.
We encourage you to explore the backcountry and take the scenic backroads however we don’t want you to get stuck or damage the vehicle.
If you drive off-road and get stuck or damage the vehicle you will be responsible for any expenses related to the damage (vehicle, tires, paint scratches, etc,), as well as recovery charges and any additional expenses related to getting the rental vehicle back.
If you are not sure about navigating a specific road during your trip, feel free to contact us. We'll be happy to provide guidance to ensure a smooth and informed travel experience.
Yes, you can take our 4X4 camper to the USA. We even have fantastic road trip ideas in our blog for those looking to venture across the border.
Certainly! As long as they hold a valid driver's license, you can add other drivers at no extra cost.
We offer free delivery and pick-up within Metro Vancouver, including homes, hotels, and local airports, as long as there’s suitable parking available.
When booking, you’ll be asked to enter your preferred pick-up and drop-off locations. If you’re unsure, just leave it blank and message us later—we’re happy to help tailor a delivery plan that works for you.
YVR Airport Pick-Up: Please provide your flight number, and we’ll meet you at your arrival gate. For your return, we’ll meet you at the cell phone waiting area to check the vehicle and then drive you to your departure gate.
Pick-up and drop-off times are available between 8 AM and 7 PM. If you require service outside these hours, we can accommodate for a $100 after-hours fee.
Yes, we offer flexible pickup and drop-off options to accommodate your travel plans. It's free in metro Vancouver.
If you plan to drop off the vehicle in a city outside of Metro Vancouver, simply chat with us, and we'll customize a solution for your needs.
Yes, of course! We've designed our camper to be beginner-friendly. We provide a comprehensive welcome guide that covers everything from planning your trip and booking a campground to setting up camp. On the delivery day, we'll give you a tour of the vehicle and provide clear instructions to ensure you feel comfortable and prepared for your camping adventure.
Yes! At Outland Adventure Vehicle Rentals, drivers 21 and older can rent our 4x4 campers. Unlike many companies that require you to be 25, we offer flexible options for younger adventurers. As long as you're 21, have a valid driver's license, and meet our insurance requirements, you're all set! Start planning your next trip to Vancouver with us today.