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1. Introduction

This Privacy Policy outlines (the “Site”, “Outland” or “we”) practices regarding the collection, utilization and disclosure of information when you visit this website or book a service from the Site as well as our other online platforms. Outland adheres to Canadian Federal and Provincial privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Links from our Sites to other websites may exist. Please note that this Privacy Policy applies only to our Sites and not to the websites of other organizations to which our Sites may be linked. It is your responsibility to review the privacy policy applicable to any linked site and address any inquiries regarding that policy directly with the operator of the linked site. These links to third-party websites are offered for convenience and informational purposes exclusively. Outland neither endorses nor assumes responsibility for these linked websites.
While registration is not required to access our Sites, you might be prompted to provide us with personal information when visiting specific sections of our Site. Your utilization of our Site or any other Outland Sites or interactive banner ads, implies your acknowledgement and consent to our Privacy Policy, and you adhere to the Terms and Services posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy. Should you disagree with this Privacy Policy, we kindly request that you refrain from further using our Sites. Continued use of the Sites indicates your acceptance of these terms and any applicable changes.

2. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support such as email address and/or phone number. In this Privacy Policy, we refer to personal information: information about you that identifies you as an individual such as your name, address, e-mail address, or telephone number.
We gather information that you willingly submit to us via search functions, questionnaires, feedback, responses to surveys and similar means. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services or information, wish to participate in a contest, or need assistance with complaints or concerns. See the list below for more information about what Personal Information we collect and why.


Device information:

  • Examples of Personal Information collected: the version of the web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Booking information:

  • Examples of Personal Information we may collect: name, billing address, and payment information (including credit card numbers, email address, and phone number).

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

Customer support information:

  • Examples of Personal Information collected: name, billing address, email address, and phone number.

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

3. Minors

This Site is not intended for individuals under the age of majority in your state or province of residence. We do not intentionally gather or request personal information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address provided below to request its deletion.

4. Storing, Using and Sharing Personal Information

We use your personal information to provide our services to you, which include selling our products and/or services, processing payments, fulfillment of your order, and keeping you up to date on new products, services, and offers.

Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us in tailoring the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

We have implemented physical, electronic, and managerial measures to protect against unauthorized access, maintain data security, and properly use the information we collect online. Personal information you share with us is stored on our database servers at our location, or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, our company is hosted on the platform. provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, database and the general application. For more insight, you can read more about how uses your Personal Information here: 

If you choose to purchase a service or product from our website, Stripe stores your credit card data. It encrypts all sensitive data through the Payment Card Industry Security Standard (PCI-DSS). Your purchase translation data is stored only as long as necessary to complete your purchase transaction. For more insight, you may want to read Stripe’s Privacy Statement here:

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  You can also opt out of Google Analytics here:

Finally, we may disclose your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or otherwise protect our rights.

5. Disclosing Personal Information


Outland will not disclose personal information that you provide on its Sites to any third parties other than to an Outland agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Outland may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

6. Targeted Advertising


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google Analytics to help us understand how our visitor’s use the Site. You can read more about how Google uses your Personal Information here:

You can also opt out of Google Analytics here:

You can opt out of targeted advertising by:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

7. Communication With You (Promotion, Information, Offers)


With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by Outland provided notice of this fact is made available online. If a visitor objects to such use for any reason, they may prevent that use, either by e-mail request or by modifying the registration information provided. Outland uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.

8. Retention


When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the section below:

  • GDPR

If you are a resident of the European Economic Area, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper:

  • CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

9. Cookies


Cookies, like those employed by numerous other website operators, are technologies utilized on our Site to recognize a user's activity as they navigate through our Site.

A cookie is a small data file that is downloaded onto your computer or device when you visit our Site. 

We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

You can disable cookies by turning them off in your browser, however, some of the areas of this site may not function properly if you do so.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as

Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Targeted Advertising” section above.

10. Changes


We may update our Privacy Policy occasionally to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Any modifications will be published on this page of our Site, to ensure that you are always informed about the information we collect about you, its usage, and the circumstances under which we may disclose it.

11. Contact Us


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Outland Adventure Vehicle Rentals, 402 19320 65 avenue, Surrey, BC V4N 0A3, Canada

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:


[Last update of this Terms of Service: May 26, 2024]

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